Privacy Policy

Last updated: 22 March 2026

1. Who We Are

PromoForge is operated by Funstar Digital (ABN 30 577 818 671), based in Australia. In this policy, "we", "us", and "our" refer to Funstar Digital trading as PromoForge.

2. Information We Collect

Account Information

When you create an account, we collect your email address, username, and password (stored securely hashed). You may optionally provide your name.

Brand & Content Data

We store the brand profiles, promotional content, storyboards, and media assets you create within the platform. This data belongs to you.

Connected Platform Data

When you connect social media accounts (Instagram, Facebook, TikTok, YouTube, LinkedIn), we receive and store OAuth access tokens and basic profile information (account name, profile ID). We access only the permissions you explicitly grant.

Usage & Analytics

We collect usage data including pages visited, features used, content generation counts, and platform interactions to improve the service and track subscription usage.

Payment Information

Payments are processed by Stripe. We do not store your credit card details. Stripe's privacy policy governs payment data handling.

Technical Data

We automatically collect IP addresses, browser type, device information, and access timestamps for security and service reliability.

3. How We Use Your Information

  • To provide and operate the PromoForge service
  • To generate and distribute promotional content on your behalf
  • To process payments and manage your subscription
  • To send transactional emails (account confirmations, billing receipts, service alerts)
  • To improve and develop new features
  • To prevent fraud and maintain security
  • To comply with legal obligations

We do not sell your personal information to third parties.

4. Third-Party Services

We use the following third-party services to operate PromoForge:

  • Stripe — payment processing
  • Meta (Facebook/Instagram) — content distribution via their Graph API
  • Google (YouTube) — video distribution via YouTube Data API
  • TikTok — content distribution via TikTok API
  • LinkedIn — content distribution via LinkedIn API
  • Anthropic (Claude) — AI content generation
  • Replicate — AI visual generation
  • Cloudflare — content delivery and asset storage
  • Fly.io — application hosting

Each service operates under its own privacy policy. We share only the minimum data required for each service to function.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it (e.g., billing records for tax compliance).

Generated content and media assets are deleted when you remove them or close your account.

6. Data Security

We protect your data using industry-standard measures including encrypted connections (TLS), hashed passwords, secure token storage, and access controls. No system is 100% secure, but we take reasonable steps to protect your information.

7. Your Rights

Under the Australian Privacy Act 1988 and applicable laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Withdraw consent for optional processing

To exercise any of these rights, contact us at support@promoforge.com.au.

8. Facebook & Instagram Data

If you connect your Facebook or Instagram account, we access data in accordance with Meta's Platform Terms. You can revoke access at any time through your PromoForge account settings or through Facebook's app settings. Upon disconnection or account deletion, we delete all stored Meta platform data within 30 days.

To request deletion of your data obtained through Facebook, visit our data deletion page or contact support@promoforge.com.au.

9. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

10. Children

PromoForge is not intended for use by anyone under 18 years of age. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or an in-app notice. Continued use of PromoForge after changes constitutes acceptance.

12. Contact

For privacy enquiries, contact:
Funstar Digital
Email: support@promoforge.com.au